Frequently Asked Questions

When should we set up our registry?

We recommend that you set up your registry 3-4 weeks before you send out your invitations.

If you do wish to set up your registry earlier, that’s OK, but please be aware that some items that you choose now may be discontinued by the manufacturer before your wedding, and we will have to remove them from your list. Unlike other registry services, we will notify you of any discontinued products you have chosen, so you can choose an alternative item for your list.

Do we have to come for a showroom consultation?

No, it is not compulsory, but we recommend it. It is the quickest and easiest way to get your list done, and your consultant can offer product information and guidance that most couples find invaluable.   

Can you give us invitation inserts?

Yes, we provide neutral-coloured, business card-sized invitation inserts for you to send to your guests. We usually give these to you at the time of your consultation, but we can post them to you on request. These are complimentary.

How much do we have to pay for your service?

Nothing. Our service to you is free of charge. Couples living in remote areas may have to pay extra delivery charges (once you create your list our website will indicate if you are in one of these areas).

How many gifts should we put on our list?

It is always better to put more items on your list than you expect to have purchased, because even the last guest to look at your list wants to have choices. As a general guide, you should start with about 1.2 times the number of gifts as there are invitations. Then add more items later if you find they are running out.

Couples often ask what value their gifts should be. This is a difficult one to answer, but a good guide is that the average amount their guests will spend is likely to be approximately what they themselves would spend on a wedding gift.

Do purchased items disappear from our list?

No - unlike most other registries, purchased items remain on your list but are clearly labeled as “Already Purchased”. Seeing what has already been purchased helps your guests with their choices.

Can we include an item on our list that is not on your website?

If there is an item you’d like from one of our existing brands (see drop-down brand menu on our products page) that you can’t find on our website, please ask your consultant. We can almost always include your request at no extra charge.

If the item is not from a brand that we already sell, it is less likely that we can help, but please do ask your consultant.

What if some of our guests can’t use the internet?

That is absolutely no problem – we can post or fax a copy of your list to guests on request, or they can pop into our showroom. They can buy a gift over the telephone or in person at our showroom – our friendly staff are here to help.

How do your prices compare with other stores?

We sell everything at recommended retail price, or in many cases, less than RRP. We are careful to make sure our prices are in line with the normal prices at other retailers, however we don’t have clearance sales.

What happens if an item that is split into shares is not completely bought?

The value of the shares that have been bought by your guests becomes store credit, which you can spend on anything on your list or in our range. You are not obliged to pay the rest, but it is an option.

Do you provide gift wrapping?

Yes, when you sign up you can select to receive all your gifts wrapped. This will incur an additional $4 cost per transactions for your guests.  

When are the gifts delivered to us?

If you live in inner Sydney, your initial gift delivery (usually at least 80% of your gifts) will occur about TBA weeks after your wedding - we'll call you in advance to arrange a suitable time. If you have selected the Exchange Option your initial delivery will be around TBA weeks after you confirm your list. 

A subsequent delivery will be arranged once all the remaining items have arrived from our suppliers, usually this is 2 - 4 weeks later. In some cases where supply is delayed this can take months, although this is rare. We make every effort to keep you informed.

If you live outside Sydney, your delivery will occur about TBA weeks after your wedding (or TBA weeks after you confirm your list).

Any items not ready at this time will be posted out to you as soon as we have received them all from our suppliers.

Will you give us a list of what was purchased for us and who purchased each item?

Yes, you receive a printed report with your gift delivery. You can also view the list online any time, by logging in and clicking the VIEW PURCHASED button.

Can guests pick up gifts from the showroom and bring them to the wedding?

No. Because of the way we are set up, it is not possible for guests to take their gifts with them. Happily, most of our couples find it more convenient to have their gifts delivered by us directly to their home, than having to transport them home from the reception.

Can we exchange gifts that are bought for us?

Because we order items from our suppliers especially for you, our exchange policy is different to that of department stores. Couples have two options: the Default option, or the Exchange option.

Most couples take the Default option, which means anything that is purchased in full (unless it is part of an incomplete matching set) will be ordered from our supplier as soon as it is bought for you, and cannot be exchanged. So, if you have a change of heart later, or a guest happens to buy you the same item elsewhere, we can’t swap it.

If you select the “Exchange Option” on your list, we don’t order anything until you confirm your choices after the wedding, so can change your selection if you wish. However, this will generally delay your final delivery by a few weeks. Please read our Terms & Conditions for further details.

What happens if we receive a faulty item?

If an item is faulty when you receive it, please notify us immediately.  We will replace it, or provide store credit if a replacement is unavailable.

If an item subsequently becomes faulty, and is under warranty, we can provide you with proof of purchase, so you can approach the manufacturer or distributor of the product for repair/replacement. Or you can bring it to us and we’ll do it for you.

What happens if an item on our list becomes unavailable?

Your consultant will inform you via email if anything you have chosen is no longer available, so you can choose an alternative item. We won’t leave you in the dark like the department stores!